Connect With Customers Anywhere
Let customers reach out through their preferred channels. Respond to prospects from multiple channels while organizing the context in a single inbox.
Drive Success With Teamwork
Organize users and teams to boost sales, marketing, and support. Improve collaboration and communication transparency.
Assign conversations
Team Up for
Better Support
Add teammates to the thread when dealing with complex issues that require mentorship from experienced members, and put on backup coverage during busy periods.
Add collaborators
Add collaborators
Add teammates to the thread when dealing with complex issues that require mentorship from experienced members, and put on backup coverage during busy periods.
Simple Integration
Internal notes
& mentions
Share context, comment, update, and clarify with your team in the conversation without the customer seeing this internal communication.
Saved replies
Saved replies
Document best practices, guidelines, and step-by-step instructions in the inbox. Equip every team member with a shared knowledge resource to tackle common issues.
AI Smart Reply
AI Smart Reply
Build a knowledge base from your brand materials and generate AI-powered responses. Use AI to perfect rephrasing, tone, and text translation.
Roles & permissions
Roles & permissions
Create separate inboxes for different teams, so they can be laser-focused on their responsibilities. Safeguard against unauthorized access with advanced roles and permissions.
Conversation analytics
Conversation analytics
Monitor team performance, customer engagement, and operational efficiency. Drive data-driven decisions, streamline workflows, and optimize resource allocation.
Engage With Insights
Manage, edit, and segment contacts within the inbox. Automate contact updates based on external events.
Organize chats with custom labels, filters, and lists. Track progress, target bulk messages, and automate care for VIP customers.
Sync Shopify, Salesforce, HubSpot, Stripe, and more into your inbox. See customer activity, orders, and invoices instantly—no tab-switching.
Why choose Hellodiana
Local expertise
Facilitate smooth onboarding and provide tailored guidance for your local market.
Global partnership
Partner with industry leaders like Meta, Stripe, and Microsoft to deliver cutting-edge social commerce experiences.
Enterprise-level security
Certified under ISO27001 to meet the highest security and compliance standards.