AI Agent for Customer Service
Hello, I’m Diana. Built in Southeast Asia, for Southeast Asia. I sell in every language and speak the way our people do.
- 14 day free trial, no credit card required
- 100% refund guaranteed within 30 days
- Cancel anytime
Key Benefits
Not just FAQs. Diana thrives when chats get messy — multiple products, long histories, VIP customers, edge cases. Where basic chatbots break, Diana delivers intelligent responses.
10x
reliability
From Manglish to Khmer shorthand, Diana doesn’t just translate — she speaks Southeast Asia’s real street-level mix-languages with native fluency.
50+
languages, slang included
Your team stays in control. Diana suggests replies, remembers customer history, and handles routine chats so agents can focus on the complex ones.
99%
Always online / better responses
From angry customers to competitor bait and compliance-sensitive questions, Diana filters, redirects, and protects your brand in every conversation.
100%
Safe. On-brand. Every time
How It Work
Simple Integration
Connect Without
Complexity
Integration with your existing channels is incredibly simple. No complex setup, no technical headaches.
Easy & Intuitive
Easy & Intuitive
AI-Generated Responses
Diana analyzes customer messages and suggests 3-5 contextual responses. Agents can select, edit, or write their own.
Real-time Translation
Customer writes in Chinese? Diana translates and suggests responses in Chinese. Agent types in English, customer receives in their language.
Context Awareness
Diana remembers conversation history, customer preferences, and company policies to suggest the most relevant responses.
50+ Languages Supported
Including Chinese, Spanish, French, German, Japanese, and more
Real Results
Real Results
99% Faster Response Time
From 5-20 minute delays to 5-15 second responses. Customers get help when they need it most.
40% Higher Satisfaction
Customers rate their experience significantly higher when they receive quick, accurate, and personalized responses.
Happier Support Teams
Agents spend less time on repetitive tasks and more time on complex, meaningful customer interactions.
3x More Conversations
Handle 3x more customer conversations with the same team size
Features
Multilingual & Slang Mastery
Diana speaks like your customers do. From Manglish to Khmer shorthand, from mixed Chinese-English to Malay-English code-switching — no message gets lost in translation.
Sales Flow Intelligence
Set your campaign goal once. Diana runs the follow-ups: Day 1 → Day 3 → Day 7, adapting tone and timing automatically.
Memory & Smart CRM
Every chat remembered. Every lead tracked. Diana builds a timeline of interactions so your team never starts cold.
Omnichannel Inbox
Diana speaks like your customers do. From Manglish to Khmer shorthand, from mixed Chinese-English to Malay-English code-switching — no message gets lost in translation.
Suggested Replies (Not Scripts)
Diana proposes the best replies in real time. Agents stay in control but reply
Guardrails & Brand Safety
Diana won’t let mistakes slip. From swearing customers to competitor
Testimonials / Case Studies
“Our customers always mix Malay, English, and Chinese in one sentence. Agents used to ask each other, ‘What does this even mean?’ With Diana, translations pop up instantly. We don’t waste time guessing anymore.”
Melissa Tan – Sales Manager, KL-based Electronics Retailer
“Before Diana, I had to scroll through WhatsApp history to check what a customer asked last week. Now Diana just reminds me in the chat sidebar. It feels like we finally have a memory. My close rate doubled just from that.”
Janice Lee – Property Consultant, Singapore
3x
Faster Replies
“The best part isn’t that Diana answers for us — it’s the suggestions. My agents pick one, tweak if needed, and hit send. Feels like we’re still in control, but way faster.”
Arif Rahman – Head of Support, E-commerce Brand in Jakarta
“Diana transformed our customer support. Response times dropped by 70% and customer satisfaction skyrocketed.”
Sarah Chen – Head of Customer Success
70%
Response Times Dropped
AI You Can Trust
Diana keeps your conversations safe, smart, and compliant — even when things get messy.
Angry Customer
Competitor Bait
Loaded Question / Misinformation
Restricted Topic
FAQ
Does Diana understand local slangs and mixed languages across Southeast Asia?
Yes! We are born and bred in SEA, so Diana naturally understands the rich linguistic diversity of our region. Whether it’s Singlish, Manglish, Thai-English, Vietnamese-English, or any other mixed language patterns from Malaysia, Singapore, Cambodia, Thailand, Vietnam, Philippines, Indonesia, and beyond – Diana gets it. She understands local expressions, cultural nuances, and the unique way we communicate in this beautiful melting pot of cultures.
Does Diana work on Facebook pages and Instagram DMs?
Absolutely! Diana integrates seamlessly with Facebook Pages and Instagram Business accounts. She can automatically reply to DMs, comments, and messages across both platforms, maintaining consistent brand voice and response quality.
Can Diana reply to Facebook comments?
Yes! Diana can monitor and respond to Facebook comments on your posts, handle customer inquiries, address concerns, and even moderate discussions. She understands context and can escalate complex issues to your team when needed.
Does Diana support images and media?
Yes! Diana can process and understand images, documents, and other media files. She can analyze product photos, read screenshots, extract text from images, and even generate appropriate responses based on visual content shared by customers.
Does Diana support voice chats and sales calls?
Yes! Diana can handle voice conversations through integrations with phone systems, video calls, and voice chat platforms. She can conduct sales calls, provide product demos, answer questions in real-time, and even schedule follow-up meetings based on conversation outcomes.